What Data We Collect and Why We Collect It
When you create a coinback account, we collect the information needed to verify your identity and process transactions — your name, email address, date of birth, state of residence, and payment details tied to PayPal, Venmo, or Play+. Identity verification is required before any withdrawal can
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be processed; we use the documents you submit solely for that purpose and do not sell them to third parties. When you fund your account or request a payout, transaction metadata — amount, timestamp, payment method — is logged to your account wallet history. We also
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collect device and session data, including IP address and browser type, to detect unauthorized access and keep your account secure. If you contact our support team, the chat transcript and your account reference number are stored for follow-up purposes. Data retention periods vary by category: identity
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documents are held as long as required by applicable financial regulations in your state, while session logs are typically purged on a rolling schedule. You can request a copy of the personal data we hold on you at any time by reaching out through the channels
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listed in the Support section below. Availability of these rights depends on local law and the eligible state in which you access our platform.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.