Reference

What You Agree To When You Use coinback

These Terms & Conditions form the binding agreement between you and coinback the moment you open an account — covering how your wallet works, what activity is permitted, and how disputes get resolved.

Applies to all account activityPayPal, Venmo & Play+ coveredState-law eligibility appliesAccount suspension rights includedDispute process outlined
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coinback What You Agree To When You Use coinback
TERMS CONTACT PATHS

Reach Us About Any Clause or Account Question

If something in these Terms is unclear — say, how a disputed NFL parlay settlement is handled, or what triggers a wallet freeze — our support team can walk you through the relevant clause. We keep three contact paths open so you can pick whichever fits your situation. Formal disputes require written contact; live chat is for general account and policy questions.

Live Chat Quickest path for real-time policy questions. Open your account dashboard, tap the chat icon, and we'll pull up the relevant Terms clause with you.
Email Support For formal disputes or written confirmation of a Terms interpretation, email us from the address registered to your account so we can verify your identity before responding.
Help Center Our Help Center surfaces the most-referenced Terms sections — account suspension rules, payment eligibility, and how state-law restrictions are applied to your profile.
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights Under These Terms

Your account security and data handling are governed directly by these Terms, not by a separate policy document you have to hunt down. Here is what that means in practice: we describe exactly who can request data changes, how long identity documents are kept, and what security steps protect your wallet whether you fund via Venmo or Play+.

Identity Document Retention

Verification documents you submit — ID, proof of address — are retained only for the period required by applicable state regulations. You may request a deletion review by contacting support in writing.

Cookie and Session Data

We use session cookies to keep your account wallet active across NFL game-day browsing. You can manage cookie preferences through your browser settings; disabling them may affect checkout flow.

Account Security Standards

Coinback applies SSL encryption across all wallet and payment pages. If you notice unauthorised activity on your PayPal or Play+ transaction history, flag it in live chat immediately.

Requesting Terms Changes or Corrections

If you believe a clause was applied incorrectly to your account — for example, a disputed withdrawal hold — submit a formal written request via the email path so we can review with a record.

Common Questions About These Terms

The questions below come up most often when an account holder wants to understand exactly what the agreement covers. Each answer points to a specific part of the Terms rather than restating the whole document.

Yes. Availability of certain features — live sports betting, casino access, specific payment rails — depends on your state's law. The Terms identify which sections are state-conditional so you know what applies to your account.

We post a notice on the site and, where required, notify you by email. Continued account use after the effective date counts as acceptance. If you disagree, contact support before the date to discuss your options.

Payment-method availability is tied to which product features are active in your state. If casino access is restricted, PayPal and Venmo deposits may still work for permitted sportsbook activity, subject to state law.

Submit a written dispute via the email address on your account. We respond with the specific clause applied and, where relevant, the state regulation that informed the decision. Live chat cannot process formal disputes.

Retention periods follow applicable state regulations. You can request a review of what we hold by contacting support in writing. We do not retain documents beyond the regulatory minimum for your state.

Yes. All wallet funding methods — PayPal, Venmo, Play+ — fall under the same payment-terms section. Transaction limits, reversal rules, and hold periods apply uniformly regardless of which rail you use.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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